Return & Refund Policy
Last updated: July 21, 2026
This Return & Refund Policy applies to purchases from Shibolim Bakery USA.
Fresh and Perishable Products
Our baked goods, prepared foods, catering items, and customized products are fresh, perishable, or made to order. For food-safety and quality reasons, we do not accept physical returns or exchanges after an order has been picked up or delivered merely because a customer changed their mind. Custom and special-order items are generally final sale once preparation has begun.
Order Problems
If an item is missing, incorrect, damaged, or does not meet reasonable quality expectations, contact us within 12 hours after pickup or delivery. Please provide the order number, a clear description of the problem, and photographs when relevant. We may be unable to evaluate claims submitted after this period because the condition and storage of perishable food cannot be verified.
Available Resolutions
After reviewing a timely claim, Shibolim may provide an appropriate remedy based on the circumstances, which may include replacement of the affected item, a refund for the affected item, or store credit. Nothing in this policy limits any non-waivable rights available under applicable law.
Cancellations and Changes
Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations are not guaranteed. Orders may only be changed or canceled within the limited period before preparation begins. Customized, special, or large catering orders may be non-cancelable, and a partial or full charge may apply when ingredients have been purchased or preparation has started. If Shibolim cancels an order before fulfillment, the customer will receive a refund for the canceled item or order.
When a Refund Is Not Available
A refund or replacement is generally not available for issues caused by inaccurate customer information, an unavailable recipient, late pickup, failure to follow storage or handling instructions, or customer preference when the correct item was supplied as described.
Refund Method and Timing
Approved refunds are issued to the original payment method whenever possible. The time required for a credit to appear is determined by the payment provider and the customer’s financial institution. Shipping, delivery, and service fees are refundable only when required by law or when the related service was not provided because of an error by Shibolim.
How to Contact Us
Email OFFICE@SHIBOUMBAKERYFL.COM or call +1 954-613-3304. Include your name, order number, pickup or delivery date, and the reason for your request.