Shipping & Delivery Policy

Last updated: July 21, 2026

This Shipping & Delivery Policy applies to orders placed through Shibolim Bakery USA.

Order Lead Time

Catering orders must be placed at least 24–48 hours in advance. Additional preparation time may be required for large, customized, or special orders.

Pickup and Local Delivery

Orders may be available for pickup or local delivery depending on the customer’s location, product availability, and the options shown at checkout. Available delivery or pickup dates, time windows, and any applicable fees are displayed during checkout before an order is submitted. Shibolim does not offer nationwide shipping unless that option is expressly displayed at checkout.

Customer Information

Customers are responsible for providing an accurate delivery address, phone number, email address, access instructions, and pickup or delivery details. Shibolim is not responsible for delays or failed delivery caused by incorrect or incomplete information, unavailable recipients, or restricted access.

Timing and Delays

Requested pickup and delivery times are estimates and may be affected by preparation requirements, order volume, traffic, weather, or other circumstances outside our reasonable control. If we cannot fulfill an order within the agreed timeframe, we will contact the customer as soon as reasonably possible and offer an appropriate solution, which may include rescheduling or cancellation and a refund for any undelivered affected item.

Pickup Orders

Local Pickup is available at Shibolim Bakery LLC, 110 S Federal Hwy, Dania Beach, FL 33004. Customers must collect pickup orders at the confirmed date and time shown in their order confirmation. Because our products are fresh and perishable, quality may be affected when an order is collected late.

Delivery and Transfer of Responsibility

An order is considered delivered when it is handed to the customer or an authorized recipient, or left at the delivery location according to the customer’s instructions. Responsibility for proper storage and handling transfers to the customer upon pickup or delivery.

Problems With an Order

Please inspect the order promptly. Report missing, damaged, incorrect, or quality-related items within 12 hours of pickup or delivery by contacting OFFICE@SHIBOUMBAKERYFL.COM or +1 954-613-3304. Include the order number, a description of the issue, and photographs when relevant. Resolution is governed by our Return & Refund Policy.

Contact

Questions about pickup or delivery may be sent to OFFICE@SHIBOUMBAKERYFL.COM or +1 954-613-3304.